August 3 - 4, 2023 - Interactive Virtual

Program Overview

Encourage long-term partnerships with your vendors using the knowledge learned from in-depth discussions on building the proper team, relationship management, contract negotiations, vendor scorecard, service level agreements, advisory boards, and much more!

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2023 Pricing

Member	Colleague	Non-Member
$1,065.00	$1,185.00	$1,345.00

Learning Objectives

This course will help organizations answer the following questions when implementing new software to automate processes or outsourcing to a third-party:

• What is the goal of the relationship?
• What are the benefits?
• What are the risks?
• What are the alternatives?
• What metrics should be developed to determine successful performance?
• What are best practices for contract management and service level agreements?

Module 1: Communicating Effectively and Confidently
Module 2: The Art of Negotiation
Module 3: Creating a Team
Module 4: Vendor Management
Module 5: Implementation
Module 6: Maintaining the Partnership

Course Outline

Who Should Attend

This course is for the professional who is an executive sponsor, the team lead, or simply a team member who will help choose the right vendor, select the project team, communicate expectations, document performance and service levels, and negotiate contracts during a product/software implementation.

Delivery Options

• Two-day Interactive virtual

Credit Information

Earn up to 12 Recertification Credit Hours (RCH), 1.2 Continuing Education Credits (CEU), 14 Continuing Professional Education (CPE) credits. Delivery Method: Group Internet-Based. Program Level: Overview. No prerequisites or advance preparation required. Field of Study: Management Services=14

Event Policies and Health and Safety Procedures

Please read our Event Policies regarding registration, transfers, substitutions, cancellations, refunds, travel arrangements, and consent to use your photograph and contact information, and our Health and Safety Policies (note: as of January 2023, APA no longer requires proof of COVID-19 vaccination or a negative test for entry to in-person events).

Please be sure to verify your session before purchasing.
A $55 administrative fee will be assessed for each transfer/substitution.