Event Details

This webinar sets the stage for achieving exceptional customer service by helping you develop top-notch communication, active listening and media skills. Additionally, you’ll get strategies for handling the types of customer contacts you are most likely to experience in payroll, such as dealing with the angry employee or delivering bad news. By attending this webinar, you will learn:

• How to deal with the angry customer
• How to find out what your customers think of your payroll operation

Credit Information

Earn 1.5 Recertification Credit Hours (RCHs), .15 Continuing Education Units (CEUs), or 1.5 Continuing Professional Education (CPE) credits when attending this webinar. Delivery Method: Group Internet-Based, Field of Study: Communication. No advanced preparation or prerequisites required, Program Level: Overview