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Education & Certification

Title

5/11/17-Customer Service: Providing Exceptional Customer Service and Ensuring Compliance

Date :
5/11/2017
Time:
1:00PM-2:30PM
Delivery Method :
Webinar
Price :
$280.00 USD
RCHs :
1.5 Units
 
 
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Product Code: 170511PL

5/11/17-Customer Service: Providing Exceptional Customer Service and Ensuring Compliance

This webinar sets the stage for achieving exceptional customer service by helping you develop top-notch communication, active listening, and media skills. You’ll also get strategies for handling the types of customer contacts you are most likely to experience in payroll, such as dealing with the angry employee or delivering bad news. By attending this webinar, you will learn:

  • How to deal with the emotional employee
  • How to find out what your customers think of your payroll operation
Earn 1.5 Recertification Credit Hours (RCHs), 0.15 Continuing Education Units (CEUs), or 1.5 Continuing Professional Education (CPE) credits when attending this webinar. Delivery Method: Group Internet-Based, Field of Study: Communication. No advanced preparation or prerequisites required, Program Level: Overview