American Payroll Association The Nation's Leader in Payroll Education
Below you will find frequently asked questions about our web store. If you don’t find the answer to a particular question, please contact us by email or call (210) 224-6406.
Why can't I use Internet Explorer to make purchases? Currently, our website is not compatible with Internet Explorer. Using Internet Explorer on our site causes errors when trying to make purchases. We are working quickly to correct this situation. In the meantime, our site is best viewed with the following browsers: Chrome, Safari, Firefox.
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How can I make edits to my user profile? If you need to update your profile, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click View/Edit Profile and update the necessary fields. Be sure to click Submit at the bottom of the screen when finished.
Can I retrieve my password if I've forgotten it? Yes. To reset your password, click Login in the top navigation bar, then click Forgot APA ID or Password? beneath the Log In button. Follow the prompts to reset your password.
How can I change my password? First, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click View/Edit Profile. In the Personal Information section at the top of the page, click Change Password next to your User Name or APA ID. Follow the prompts to change your password.
Can I print my membership certificate? Yes, you can print your membership certificate if you are an APA member. First, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click Membership Certificate. Click the Print button next to your member name and company.
How can I view items in my saved cart? First, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click View Saved Cart. You may also click the cart icon in the upper part of the screen once you've logged in.
How can I view past purchases? To view your order history, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click Order History. You can sort past purchases by category or filter them by order type. The order numbers link to your order confirmation, which has the details of the product purchased.
What is the Wish List? The Wish List is where you can save a collection of products that you hope to purchase in the future.
How can I view my Wish List? In order to view your Wish List, you must first log in with your APA or Member ID. Under Customer Service in the top navigation bar, click Wish List to view/manage the items you have added.
How do I add items to my Wish List? When you are viewing a product, you will notice an Add to Cart button or an Add to Wish List button. To add an item to your Wish List, click the Add to Wish List button. If an item is currently out of stock, you will only see an Add to Wish List button. You can only add items to your Wish List if you are logged in.
How do I remove items from my Wish List? When you are viewing items in your Wish List, you will notice a link to Remove From Wish List. Click that link to remove the item.
How can I make a payment on an invoice? To make a payment, log in to the site using your APA or Member ID. Under Customer Service in the top navigation bar, click Make a Payment. Search for the desired invoice and input the amount you wish to pay.
Can I save payment methods for faster checkout? Yes. You must be logged in to save/manage your payment methods.
How can I save a payment method? First, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click Saved Payment Methods. Click the Add New Card button to save a payment method.
How can I view my saved payment methods? To view saved payment methods, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click Saved Payment Methods.
How can I delete a saved payment method? To delete a payment method, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click Saved Payment Methods. Click the trash can icon next to the credit card you wish to delete.
How can I edit a saved payment method? To edit a payment method, log in with your APA or Member ID. Under Customer Service in the top navigation bar, click Saved Payment Methods. Click the pencil icon next to the credit card you wish to edit.
Where do I find eBooks I have purchased? When you purchase an eBook, you will receive an email with a link to download the publication. If you do not receive the email, log in to www.americanpayroll.org and view all emails the APA has sent you by visiting the Membership page and clicking the green "See My Emails" button at the top of the screen.
Can I view upcoming APA courses? Yes. Under Education in the top navigation bar, click Education Schedule to see a chronological list of APA courses. You can also see upcoming courses at a glance on the APA Store homepage.
How can I see the courses I have registered for? First, log in with your APA or Member ID. Under Education in the top navigation bar, click My Education to see all the current, previous, and upcoming courses for which you’ve registered.
Where can I view the APA's catalog of courses & conferences? Under Education in the top navigation bar, click All Education. You can sort the results by course or category or filter the results by a specific category. You can also search for a specific course by typing it in the search field.
How can I view the APA's list of publications? Click Publications in the top navigation bar and browse the results by category. You can also search for a publication by typing keywords in the search field. To further refine your search results, select a category from the drop-down below the search field.